If you receive an error message on your payment terminal or if transactions are being declined, follow the steps below to resolve the issue:
Check the internet connection
Make sure the payment terminal is connected to the internet (via Wi-Fi or 4G). Try another internet connection or restart the modem/router if necessary.
Restart the payment terminal
Turn the device off completely and wait a few seconds. Then turn it back on and try processing a transaction again.
Contact our support team
Does the error message persist, or are transactions still being declined? Please contact our support team. Provide the error code/message displayed on the screen so we can assist you more quickly.